1. Introduction

This Return and Refund Policy applies to all purchases made on bestbazarbd.com. By placing an order, the customer agrees to the terms set out in this policy.

2. Eligibility for Return

  1. Items must be returned within 7 days from the date of delivery.
  2. To qualify for a return, the product must be:
    • Unused and in original condition.
    • With all original packaging, tags, accessories, manuals, and invoice.
  3. Returns are accepted only for products that are:
    • Damaged or defective on arrival.
    • Incorrectly shipped.

3. Non-Returnable Items

The following items cannot be returned:
• Perishable or consumable goods.
• Personalized or custom-made products.
• Health and hygiene products if the seal is opened.

4. How to Request a Return

  1. Contact our Customer Support within 7 days of delivery via email or phone.
  2. Provide your order number, product details, and reason for return.
  3. Our team will issue a Return Authorization and guide you through the process.

5. Return Shipping

• Return shipping cost is the responsibility of the customer unless the return is due to a seller error (e.g., damaged or wrong item).
• Items must be returned in secure packaging to prevent damage during transit.

6. Inspection and Approval

Once we receive the returned item:

  1. We will inspect it for compliance with this policy.
  2. If the return is approved, the refund process will begin.

7. Refund Method

• Refunds will be issued to the original payment method used at the time of purchase.
• Processing time for refunds may vary depending on the payment provider, generally 3–10 business days after approval.

8. Exchange

• Exchanges are offered only for defective or wrongly delivered products.
• Customers must request an exchange within 7 days of delivery.

9. Contact Information

If you have questions about returns or refunds, please contact us:

Email: hello@bestbazarbd.com
Phone: +880 9649772222 / 01313 507700 / 01601 442222